How do I verify my Wheelz account?

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Account Verification, also known as a KYC (Know Your Customer) Check, is requested by the Wheelz payments team on an as-needed basis. Regulations require account verification when a customer passes certain transaction thresholds. Wheelz may also request a KYC check if unusual account activity requires additional review.

When you are asked to Verify your Account, we will notify you via email and SMS. At that time, you will be allowed to upload your identification documents at the Verification page. You can upload your documents on both desktop and mobile devices. Scanned documents and screenshots are preferred as opposed to smartphone photos.

Please note that the verification section will only permit uploads once a verification check has been requested.

Account Verification Information

Account Verification can request some or all of the following information:

• Valid Picture ID: Passport, driver’s license, or national ID card. The identification must be a valid, government-issued photo ID.

• Utility Bill: The utility bill should be less than 3 months old and show the same home address you registered with your Wheelz account.

• Payment Method: Should we request payment method verification, upload a statement confirming your payment method(s) is no older than 3 months and clearly shows the account holder and account number. The following documents are accepted as a form of Payment Method Verification:

  Bank Transfer: Bank statements should include your name and address and match the details of your Wheelz account.

  • Credit Cards: Front and back images of the credit card are required. The back of the card must be signed by you. The front image must clearly show the first six (6) and last four (4) digits (1234 56XX XXXX 1234) of the card number.

  • E-Wallets: E-Wallets follow the same general rules as bank statements. These statements should include the account holder’s name and address, which match your Wheelz account information. If your e-wallet provider does not send you a PDF statement or a digital copy is unavailable for download, a screenshot of the account details showing the name and address is required.

Help Us Speed Up Your Verification

• Document Details: Sending Wheelz the correct documents the first time ensures we don’t have to request secondary clarification.
• High-quality Scans Work Best: Sending high-quality scans is best since we will reject images of poor quality and require you to re-submit clearer photos. Uploading high-quality scans the first time is a great way to avoid follow-up requests.